FAQS
How do I change an order ?
- Choose one piece of merchandise and click on the "Add to Cart" button. If you want to buy a variety of sizes, please add them to the cart one by one.
- Continue to checkout. Choose the payment method you want to use. You will be directed to make a payment.
- Submit your shipping address, email address, and phone number, and click 'Continue'.
- Verify the information.
- Once your order has successfully been placed, you will receive a confirmation email with your order number and the details of your order.
How do I change an order after it has been placed?
If you want to revise any information with your order, please contact us at caspian@kdqtrlqxtft.com as soon as possible. Changes cannot be made after shipment.
How do I cancel an order?
For any cancellations on the order, please email us at caspian@kdqtrlqxtft.com within 24 hours of placing the order. Any order cancellation after 24 hours will be charged a 30% restocking fee.
How can I track my order?
After your package is shipped, you will receive an email with shipping information and the tracking number. Using this tracking number, you can check the package information.
Why didn't I get a confirmation or shipping email?
After placing an order, you will receive an "Order Confirmation" email with all your order details. We ask you to review your items and shipment address. Therefore, it is important to provide us with a valid email address.
If you didn't receive a confirmation email, please check your spam box.
To ensure that our emails do not go to your spam or junk folder, please add caspian@kdqtrlqxtft.com to your email address list.
What payment methods do you accept?
We only accept PayPal for payments.